Once your return is received and inspected, we will send you an
email to notify you that we have received your returned item. We
will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a
credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank
account again. Then contact your credit card company, it may take
some time before your refund is officially posted. Next contact
your bank. There is often some processing time before a refund is
posted. If you’ve done all of this and you still have not received
your refund yet, please contact us at Vmbarti@gmail.com.
As a general rule you shall not be entitled to cancel your order
once you have received confirmation of the same. If you cancel
your order after it has been confirmed, Pickyto App shall have a
right to charge you cancellation fee of a minimum INR 25 or upto
the order value, with a right to either not to refund the order
value or recover from your subsequent order, the complete/ deficit
cancellation fee, as applicable, to compensate our restaurant and
delivery partners. Pickyto App shall also have right to charge you
cancellation fee for the orders canceled by Pickyto App for the
reasons specified under clause 1(iii) of this cancellation and
refunds policy. In case of cancellations for the reasons
attributable to Pickyto App or its restaurant and delivery
partners, Pickyto App shall not charge you any cancellation fee.
However, in the unlikely event of an item on your order being
unavailable, we will contact you on the phone number provided to
us at the time of placing the order and inform you of such
unavailability. In such an event you will be entitled to cancel
the entire order and shall be entitled to a refund in accordance
with our refund policy.
We reserve the sole right to cancel your order in the following
Failure to contact you by phone or email at the time of
confirming the order booking or
Unavailability of all the items ordered by you at the time of
booking the order;
Only regular priced items may be refunded, unfortunately sale
items cannot be refunded.
We only replace items if they are defective or damaged. If you
need to exchange it for the same item, send us an email at
your item to: No. 9, 11th Cross Street, Indira Nagar, Adyar,
Chennai, TN, 600020, India.